Last Updated: August 24, 2026
These Terms and Conditions govern your use of the On The Block Lawn Care website and your purchase or use of lawn care, landscaping, and related services provided by On The Block Lawn Care (“we,” “us,” or “our”).
By accessing our website, requesting a quote, approving work, scheduling service, enrolling in a service program, or otherwise using our services, you agree to these Terms and Conditions as applicable.
If you do not agree with these terms, please do not use our website or services.
You may use our website only for lawful purposes.
You agree not to:
Information on our website is provided for general informational purposes and may be updated, changed, or removed at any time.
Submitting a contact form, quote request, calculator result, or other inquiry does not guarantee that we will provide service.
All services are subject to availability and approval.
Quotes and estimates may be based on information provided by the customer, measurements, photographs, property details, site visits, or other information available to us at the time.
Pricing may vary based on factors including:
A quote applies only to the work and conditions described when the quote is provided.
If the scope of work changes or actual site conditions differ from what was originally described, pricing may also change.
We will make reasonable efforts to communicate material changes before performing additional billable work.
Any cost calculator available on our website is provided for estimation purposes only.
Calculator results are based on the information entered by the user and the pricing assumptions programmed into the calculator at that time.
Calculator results:
Please request a free quote for exact pricing.
Service dates and times are subject to change.
Factors that may affect scheduling include:
We may reschedule work when necessary to safely and properly complete the service.
Outdoor lawn care and landscaping services are dependent on weather and property conditions.
Rain, saturated soil, extreme temperatures, storms, unsafe conditions, or other weather-related circumstances may require us to delay or reschedule service.
A weather-related delay does not constitute a cancellation of the service unless otherwise communicated.
Recurring services are performed according to the frequency and scope agreed upon when service is established.
Service frequency may include weekly, bi-weekly, seasonal, or another agreed schedule.
Standard ongoing services that are not part of a defined service program may generally be discontinued subject to any applicable scheduling, payment, or cancellation requirements communicated for that service.
Changes to service frequency or scope may result in a pricing adjustment.
Certain services may be sold as annual, spring, fall, seasonal, or other defined programs.
By enrolling in a program, the customer agrees to the service period, included services, pricing, and other program-specific conditions communicated at enrollment.
Programs may require a commitment for the selected program period.
Program-specific terms provided with a quote, estimate, proposal, or enrollment form will also apply.
If program-specific terms conflict with these general Terms and Conditions, the more specific program terms will control with respect to that program.
Landscaping projects may involve materials, labor, equipment, disposal, site preparation, delivery, and other project-specific costs.
The final scope of a landscaping project is determined by the approved quote, estimate, proposal, or other written agreement.
Changes requested after approval may require additional charges.
Unexpected site conditions may also affect the scope, schedule, or price of a project.
Examples include:
If significant unexpected conditions are discovered, we may pause the affected portion of the work and discuss available options with the customer.
Customers are responsible for providing reasonable and safe access to the areas where services will be performed.
Before service, customers should:
Customers are responsible for removing, securing, or identifying both visible and concealed items that could be affected by the work. This may include garden hoses, decorations, toys, landscape lighting, irrigation components, sprinkler heads, invisible fence wiring, drainage components, utility lines, cables, and similar property features.
Our team will make reasonable efforts to avoid damaging these items and, when practical, may move or work around visible items in the service area. However, customers remain responsible for identifying, removing, or securing items that could reasonably be affected by the work. To the extent permitted by law, On The Block Lawn Care is not responsible for damage resulting from a customer’s failure to remove, secure, identify, or disclose such items.
Customers are responsible for moving trampolines, playsets, portable goals, furniture, and other large movable objects when necessary to provide access to the lawn or work area.
When practical and safe to do so, our team may move or partially reposition lightweight or easily movable items to complete the service. However, On The Block Lawn Care is not responsible for moving large, heavy, anchored, damaged, or unsafe items.
If a trampoline or other large object cannot reasonably be moved, the area underneath or immediately around it may not be serviced. We are not responsible for uneven growth, missed mowing, or other differences in appearance in areas that cannot be accessed because of these objects.
If moving an item could reasonably risk damage to the item, property, or our team, we may leave it in place and work around it.
If a gate must be opened to perform service, the customer is responsible for ensuring it is accessible at the time of service.
Customers should verify that gates are properly closed after service if pets or other circumstances make gate security especially important.
While our team will make reasonable efforts to close any gates we open, customers remain responsible for checking their property after service when necessary.
We are not responsible for pre-existing damage to lawns, landscaping, structures, hard surfaces, irrigation systems, drainage systems, plants, or other property features.
If we identify significant existing damage before beginning work, we may document it or bring it to the customer’s attention.
Grass, seed, sod, plants, shrubs, trees, and other living materials are affected by factors outside our control.
These may include:
Unless specifically guaranteed in writing, we cannot guarantee a particular appearance, germination rate, growth rate, establishment rate, or long-term result.
Customers are responsible for following watering and aftercare instructions provided for seed, sod, plants, or other living materials.
Lawn aeration may expose or contact objects located at or near the soil surface. Customers should identify known shallow irrigation components, invisible fence wiring, low-voltage wiring, or other concealed items before service.
Overseeding results depend on factors such as watering, weather, soil conditions, seed-to-soil contact, mowing practices, and continued lawn care after service.
Customers are responsible for following the post-service watering, mowing, traffic, and other care recommendations provided by On The Block Lawn Care. Failure to follow these recommended practices may reduce germination, establishment, or overall results.
Because seed establishment is affected by conditions outside our control, germination and establishment are not guaranteed unless expressly stated otherwise in writing.
Customers should remove objects from the lawn before scheduled mowing whenever reasonably possible.
Excessively overgrown lawns, inaccessible areas, excessive debris, unusual obstacles, or conditions requiring additional labor may result in additional pricing or a custom quote.
If a lawn is excessively overgrown, mowing it back to an appropriate height may result in temporary scalping, discoloration, or stress to the grass. We will make reasonable efforts to minimize this, but On The Block Lawn Care is not responsible for these effects when they result from excessive lawn growth prior to service.
Service may be delayed or skipped when mowing would cause unreasonable damage to the lawn or create unsafe operating conditions.
Weed control products should not be contacted until the treated area is dry or until any specific re-entry instructions provided by On The Block Lawn Care have been followed.
Customers are responsible for keeping children, pets, and other individuals away from treated areas during application and for the recommended period afterward.
Customers should notify us of any known concerns, sensitive areas, gardens, ponds, or other property features that may require special attention before treatment.
We will apply weed control products according to label directions and applicable requirements. Customers are responsible for following any safety, watering, mowing, or other post-treatment instructions we provide.
Natural materials may vary in appearance.
Mulch, soil, stone, sod, plants, and other landscape materials may have reasonable variations in:
Such natural variation does not necessarily indicate a defect.
Material availability may also change. If a selected material becomes unavailable, we will contact the customer when a meaningful substitution is required.
Changes requested after work has been approved or begun may affect pricing and scheduling.
Additional labor, materials, equipment, disposal, or other costs resulting from a customer-requested change may be charged separately.
Customers are responsible for paying all approved charges for services provided.
Payment timing and methods may vary by service and will be communicated through the applicable quote, invoice, proposal, payment page, or service arrangement.
Any payment terms provided on an estimate, invoice, proposal, program agreement, or other service-specific document are incorporated into these Terms.
For accepted payment options, please review our Payment Methods page.
Certain landscaping projects or other services may require a deposit before materials are ordered or work is scheduled.
When a deposit is required, the amount and any applicable terms will be communicated before payment is collected.
Customers who need to cancel or reschedule a service should contact us as soon as reasonably possible.
Some projects may involve:
Any portion of a deposit that has already been applied toward materials, delivery charges, reserved labor, equipment, or other costs incurred in preparation for the project is non-refundable to the extent permitted by law. Any remaining deposit balance will be handled according to the applicable quote, proposal, invoice, agreement, or Refund Policy.
Any project-specific cancellation terms provided with a quote, proposal, invoice, or agreement will apply.
We may also cancel, suspend, or reschedule service when:
Certain services may be covered by our Satisfaction Guarantee.
Any guarantee is subject to the requirements, limitations, exclusions, and procedures stated on our Satisfaction Guarantee page.
Customers should notify us promptly when they believe a covered service does not meet the applicable standard so we have an opportunity to review the concern.
Refund eligibility is governed by our Refund Policy and any service-specific agreement.
Not every completed service, material purchase, deposit, or project will qualify for a refund.
Please review our Refund Policy for additional information.
We want customers to contact us when there is a concern with their service.
Customers may contact us directly or submit the complaint form available on our website.
Providing photographs, service dates, and a description of the issue may help us evaluate the concern more efficiently.
Some services, projects, or programs may include additional terms in a:
Those additional terms are incorporated into these Terms and Conditions when applicable.
If a specific written agreement conflicts with these general Terms and Conditions, the specific agreement will control for the subject it addresses.
When you provide us with a phone number, email address, or other contact information, you authorize us to use that information for communications reasonably related to your inquiry, account, or services.
These may include:
Marketing and promotional communications are separate from necessary service-related communications.
Where required, marketing messages will be sent only after the applicable consent has been provided.
Consent to receive marketing communications is not a condition of purchasing services.
You may unsubscribe from marketing emails using the unsubscribe option included in the message.
For applicable SMS messaging programs, you may reply STOP to opt out and HELP for assistance.
Message and data rates may apply. Message frequency may vary.
Wireless carriers are not liable for delayed or undelivered messages.
For communication assistance:
Phone: 919.448.8643
Email: mark@ontheblocklawncare.com
Our collection and use of personal information are described in our Privacy Policy.
By using our website or services, you acknowledge that you have had the opportunity to review that policy.
We may take photographs of completed work, landscaping areas, lawns, or projects for documentation, quality control, portfolio, website, social media, or other business purposes.
We will not intentionally publish personally identifying customer information with those photographs without permission.
Customers who do not want their property photographed for marketing purposes may notify us.
Customers may voluntarily submit reviews, testimonials, feedback, photographs, or other content.
By submitting content directly to us for promotional or public use, you represent that you have the right to provide that content.
We may request permission before using identifiable customer-submitted content in marketing materials when appropriate.
Participation in our referral program is subject to the terms and eligibility requirements stated on the applicable referral program page.
Referral rewards, eligibility, qualifying services, and program availability may change over time.
Promotions, coupons, referral rewards, and other offers may be subject to:
Unless expressly permitted, offers may not be combined.
We reserve the right to modify or discontinue promotional offers as permitted by law.
Our website may contain links to third-party websites or services.
We do not control those websites and are not responsible for their:
Use of a third-party website is at your own discretion and subject to that third party’s terms.
Unless otherwise stated, the content of our website is owned by or licensed to On The Block Lawn Care.
This may include:
You may use the website for personal, non-commercial purposes.
You may not reproduce, republish, distribute, sell, modify, or commercially exploit our content without prior written permission.
We make reasonable efforts to keep the information on our website accurate and current.
However, we do not guarantee that all content will always be complete, current, or error-free.
Services, pricing, service areas, promotions, availability, policies, and other information may change without prior notice where permitted.
Educational articles, guides, calculators, and other informational materials on our website are provided for general informational purposes.
They are not a substitute for evaluating the specific conditions of an individual property.
To the fullest extent permitted by applicable law, On The Block Lawn Care will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, you agree to indemnify and hold harmless On The Block Lawn Care and its owners, employees, agents, and representatives from claims, losses, liabilities, damages, or reasonable expenses arising from:
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce that provision later.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
These Terms and Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.
We may update these Terms and Conditions from time to time.
When changes are made, the updated version will be posted on this page and the Last Updated date will be revised.
Changes will apply prospectively from the date posted unless otherwise stated or required by law.
If you have questions about these Terms and Conditions, please contact On The Block Lawn Care:
Contact Form
Phone: 919.448.8643
Email: mark@ontheblocklawncare.com
By using our website or services, you acknowledge that you have read and agree to the applicable provisions of these Terms and Conditions.
