On The Block Lawn Care
Refund Policy
Refund Policy
Last Updated: January 6, 2025
Introduction
At On The Block Lawn Care, we strive to deliver high-quality services to ensure customer satisfaction. Please review our refund policy carefully to understand your rights and our terms. By engaging our services, you agree to the terms outlined below.
Non-Refundable Deposits
All deposits or down payments made for projects or recurring services are non-refundable unless explicitly stated otherwise in your estimate or service agreement. Deposits secure your service slot and cover initial preparation and planning costs.
Refunds Policy
At On The Block Lawn Care, we strive to deliver high-quality services and ensure customer satisfaction. While we do not generally offer refunds, we are committed to addressing any concerns that arise during your service.
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If you are unsatisfied with any aspect of our work, please notify us promptly during the service so we can resolve the issue immediately. Refunds may be granted only at our sole discretion and on a case-by-case basis, typically when other solutions are not possible.
We encourage all customers to thoroughly review the work before finalizing payment. Clear communication during the service helps us provide the best possible experience and ensures all expectations are met.
Refund Clarification
If you are unsure whether a payment is refundable, please contact us directly before making the payment. We are happy to clarify the terms of your specific agreement and address any questions you may have regarding refund eligibility.
Cancellations and Rescheduling
Cancellations or rescheduling requests should be communicated as soon as possible to avoid potential fees or forfeitures. We will evaluate cancellation and rescheduling requests on a case-by-case basis and determine any applicable adjustments at our discretion.
Refund Process
If a refund is approved, it will be issued using the original payment method within 7-10 business days. This Refund Policy is subject to change without prior notice. By engaging our services, you acknowledge and agree to these terms.
Contact Information
If you have any questions or concerns regarding our refund policy or your services, please contact us directly:
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Phone: 919.448.8643
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Email: mark@ontheblocklawncare.com
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Contact Form: https://www.ontheblocklawncare.com/contact
We appreciate your business and look forward to providing exceptional service for your property.