Last Updated: August 24, 2026
At On The Block Lawn Care, we work to provide high-quality lawn care and landscaping services and address customer concerns when they arise.
This Refund Policy explains when payments, deposits, and service charges may or may not be eligible for a refund.
By purchasing or approving services from On The Block Lawn Care, you agree to this Refund Policy along with any applicable quote, proposal, invoice, service agreement, program terms, and our Terms and Conditions.
Payments for services that have already been completed are generally non-refundable.
If you are dissatisfied with completed work, please contact us as soon as possible so we can review the concern and determine whether corrective work or another reasonable solution is appropriate.
Any refund or credit for completed work will be determined based on the circumstances of the service and any applicable agreement or guarantee.
Certain landscaping projects, programs, or other services may require a deposit or down payment before materials are ordered or work is scheduled.
Any portion of a deposit that has already been applied toward costs incurred in preparation for the service is non-refundable to the extent permitted by law.
These costs may include:
Any remaining portion of a deposit that has not been applied toward incurred costs will be handled according to the applicable quote, proposal, invoice, service agreement, or other written terms.
Payments for materials that have already been purchased, delivered, installed, custom ordered, or otherwise committed to a project may be non-refundable.
If materials can reasonably be returned or canceled, any refund may be reduced by applicable restocking fees, delivery charges, return fees, or other costs incurred.
Customers should notify us as soon as possible if they need to cancel a scheduled service or project.
Refund eligibility following a cancellation will depend on factors such as:
Amounts already applied toward costs we have reasonably incurred may not be refundable.
We will make reasonable efforts to accommodate rescheduling requests.
Rescheduling a service generally does not create a right to a refund. Additional costs may apply if rescheduling results in material, delivery, equipment, or other expenses.
Weather-related rescheduling or delays do not generally qualify for a refund when the service can reasonably be completed at a later date.
Payments for recurring services are subject to the terms of the applicable service arrangement.
Services sold as annual, spring, fall, seasonal, or other defined programs may include a commitment for the selected service period.
Refunds for program payments will be determined according to the applicable program terms, services already performed, costs already incurred, and any other written agreement associated with the program.
Some services may be covered by our Satisfaction Guarantee.
When a concern falls within the scope of that guarantee, customers should follow the process described on our Satisfaction Guarantee page.
A refund is not automatically required when corrective work or another remedy is available under the applicable guarantee.
Refund requests are reviewed based on the specific circumstances involved.
Factors we may consider include:
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
If a refund is approved, we will generally issue it to the original payment method whenever reasonably possible.
Please allow approximately 7–10 business days after the refund is processed for it to appear, although processing times may vary depending on your bank, card issuer, or payment provider.
If you are unsure whether a deposit, service payment, material charge, or other payment is refundable, please contact us before making the payment.
We are happy to clarify the terms that apply to your specific service or project.
If you have questions about this Refund Policy or would like us to review a payment or service concern, please contact On The Block Lawn Care:
Phone: 919.448.8643
Email: mark@ontheblocklawncare.com
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