Our Guarantee

On The Block Lawn Care

Our Guarantee

Last Updated: September 19, 2025

Introduction

At On The Block Lawn Care, we take pride in delivering exceptional service to our customers. Our Satisfaction Guarantee reflects our dedication to providing high-quality lawn care that meets or exceeds your expectations. We are confident in our ability to deliver outstanding results, but if you’re not satisfied, we’re here to make it right.

What Our Satisfaction Guarantee Covers

Our Satisfaction Guarantee ensures that you can trust us to provide:

Reliable Service: We show up on time and perform services as promised.
Professional Results: Your lawn and landscaping will reflect our commitment to excellence.
Clear Communication: If you have questions or concerns, we’ll address them promptly and professionally.

What to Do If You’re Not Satisfied With Our Work

If for any reason you are not satisfied with a service we have provided, simply let us know. We encourage you to reach out as soon as possible so we can address the issue promptly. Here’s how:

1. Contact Us: Reach out to us by phone, email, or through our contact form.

Phone: 919.448.8643

Email: mark@ontheblocklawncare.com

Contact Form: https://www.ontheblocklawncare.com/contact

2. Describe the Issue: Let us know what part of the service did not meet your expectations.

3. Resolution Process: We will assess the situation and take appropriate action, which may include:

Revisiting your property to address the concern.
Offering a credit for future services.
Exploring other solutions to ensure your satisfaction.

Our Promise to You

We value your trust and work hard to maintain it. If we ever fall short, we will make it right. Our goal is to build and maintain long-term relationships with our customers by consistently delivering outstanding results and exceptional service.

Exclusions and Limitations

While we are committed to your satisfaction, our Satisfaction Guarantee does not cover:

Issues caused by factors outside our control, such as weather, pre-existing property conditions, or unforeseen issues like pest infestations or drainage problems.
Services not explicitly included in your agreement or estimate.
Situations where the service area is altered by another party or individual after our work is completed.
Results impacted by seasonal conditions, such as grass dormancy, extreme weather, or growing cycles.
Concerns related to personal aesthetic preferences that differ from the agreed-upon service scope.
Failure to follow our recommendations for lawn care maintenance, such as proper watering or mowing practices.
Pre-existing damage to your property or landscaping that was not caused by our services.
Delayed reporting of issues beyond a reasonable period after service completion.
Third-party interference or actions beyond our control.

Policy Changes

Our Satisfaction Guarantee policy is subject to change at any time without prior notice. Updates will be posted on this page, and the “Last Updated” date at the top of the page will reflect the latest version. By continuing to use our services, you acknowledge and accept any changes made to this policy.