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Frequently Asked Questions

Find answers to commonly asked questions

  • How often should I get my lawn mowed?
    The frequency of lawn mowing depends on several factors, including the type of grass, the season, and your personal preference. In general, during the growing season (spring and summer), we recommend mowing your lawn every 1 to 2 weeks to maintain a healthy height and promote strong growth. Cooler seasons may require less frequent mowing, typically every 2 to 4 weeks, as the grass growth slows down. If you’re unsure, our team can evaluate your lawn and suggest an optimal mowing schedule that fits your lawn’s specific needs and keeps it looking its best year-round. *If there is an extended period of time without rain, we will typically pause service until the grass starts growing again.
  • What's included in your lawn mowing & maintenance service?
    Our standard mow service includes mowing, weed eating (string trimming), edging, and blowing.
  • What happens if my scheduled service falls on a holiday or it rains?
    If for some reason we are unable to service your lawn, we will contact you to reschedule.
  • Is it necessary for me to be at home when you're here?
    No, it's not necessary! Our goal is to make your life more convenient, this means you can go about your day and leave the lawn care to us. We just ask that we have access to your yard. If you have a gate, please unlock it, and make sure that all pets are secured.
  • Do you bag the grass clippings? If you do offer those services, can I get the grass clippings hauled away too?
    Bagging grass clippings is not included in our standard mowing service, however, it is offered as an add-on. If you would like to include bagging as part of your mowing service, just let us know and we'll be happy to bag your clippings! We also provide the option to get your clippings hauled off, just make sure to let us know. *Please note that due to current restraints, we are only able to bag clippings on smaller size lawns. Please reach out to see if your property is eligible for our grass clipping bagging add-on.
  • What's the best way to get in contact with you?
    The best way to reach us is by phone call or text message. Our phone number is 919.448.8643. You can also reach out via email (our email address is ontheblocklawncare@gmail.com), by using the 'Chat Now' feature on our website, or on social media @ontheblocklawncare
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